Transparency in a CARF-Accredited Organization

The focus of the October 2012 newsletter for Behavioral Health Resources, LLC is transparency.  This is defined as “the implementation of business practices that focus on openness, communication, and accountability.”

Since January 2012, staff at Behavioral Health Resources have reviewed about 200 websites of CARF-accredited and other organizations.  

We’d like to recognize Harmony Foundation for displaying one of the best examples of transparency.  Harmony Foundation was selected for several reasons, to include the following:

    • telephone numbers for key contacts (e.g., admissions coordinator)
    • e-mail addresses for key contacts
    • uses new CARF accreditation logo *
    • the CARF accreditation logo is found on every page
    • pictures and bios for the Management Team
    • pictures, bios, and e-mails for Board of Directors
    • each member of the clinical team is listed, with credentials and expiration dates for professional licenses (this is an exceptional practice)
    • information about fees and links to forms provided
    • Harmony Foundation is active on social media (i.e., Facebook, LinkedIn, Twitter, Blog, newsletters)
    • website is very welcoming and user-friendly

According to their website, Harmony Foundation “is one of the longest running and most successful treatment programs in the world.”  This organization also has a very active alumni association.

For more information about Harmony Foundation, contact Marvin Ventrell, Director of Coummunity and Almuni Relations (mventrell@harmonyfoundation.com, 970-577-4718).

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*  The majority of websites of CARF-accredited organizations reviewed do not mention CARF-accreditation or are using the former accreditation logo.

The accreditation logo was changed in September 2011.   To obtain the new CARF accreditation logos (solid-color and gold seals), click here.

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Does your organization demonstrate transparency on its website?   If so, we’d like to hear from you.  Complete our Website Transparency Rating Scale© and rate your website.   Write a comment at the end of this post or contact us at brenda@bhr-llc.comWebsite Transparency Rating Scale

Click here to view the results of the Harmony Foundation evaluation on the rating scale.  (They scored 26 points, which is in the Very Good range.  No website that we’ve reviewed has yet scored in the Excellent range.)

The Website Transparency Rating Scale© was developed by Behavioral Health Resources, LLC to evaluate websites for transparency and continuous quality improvement.  (It is not a research-based tool.)  The purpose is to identify ways that a website is transparent as well as ways that the website could be improved.

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© 2012 Behavioral Health Resources, LLC. All rights reserved.

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2 Responses to Transparency in a CARF-Accredited Organization

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  2. bhrllc8 says:

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