Interviews with CARF Surveyors – Part 2 of a 3-part series
The February 2013 newsletter of Behavioral Health Resources, LLC features interviews with CARF surveyors who are also CARF internal consultants in their organizations: Pat Coleman, President & CEO of Behavioral Health Response (Admin surveyor for 5 years); Rob Snyder, Director of Quality Assurance at Gilead Community Services (Admin surveyor for 4½ years); Gloria Woodruff, Program Director at Whiteside Manor (Admin and Program surveyor for 9 years). They were interviewed about their motivation to become a CARF surveyor.
Quality Improvement. Coleman’s motivation was her fascination with the accreditation process. “Also, the core of me is making things better. I find that becoming CARF accredited, it puts you in the category of best practices for behavioral health organizations. Also, I have an MBA and my business background meshes well with being an administrative surveyor.” For Woodruff, “understanding CARF standards and the experience of having my program surveyed” were important motivators.
Professional Development. Other professionals are encouraged to apply by CARF surveyors. “I hadn’t originally considered it,” said Snyder, “but the Admin Surveyor who came to our organization’s first CARF survey had suggested it to me, based on my preparations for our organization’s CARF survey. I decided to pursue it, with the support of our agency’s executive director and my family, as I felt this would allow me to not only help other organizations improve services, but also help me to learn new ideas and ways of doing things from other surveyed organizations that I could use to help our own agency and clients.”
How to Become a CARF Surveyor. As indicated on the CARF website, some of the minimum requirements to be a CARF surveyor are: 1) Be currently employed in a CARF-accredited organization, or be employed by a governmental entity that works to improve the quality of human services; 2) Have at least five years of current experience in the field. The experience must be in the program or service area for which the individual is applying to survey or in an administrative or managerial position; and 3) Have knowledge of and experience with the CARF standards. For more information about the application process, visit the CARF website.
To watch a 3-minute video interview with other CARF surveyors, click here.
The March 2013 issue of our newsletter will focus on how organizations can identify and train an employee as an internal CARF consultant when the individual is not a CARF surveyor. An external CARF consultant can assist in this process.
Are you ready for your next CARF survey? Regardless of accreditation status, this experience is less stressful for an organization that effectively practices continuous quality improvement. In addition, preparing for a scheduled survey or re-survey can be an overwhelming process for the organization’s leadership and staff as this process involves detailed planning and careful preparation. Contracting with a management consultant who is familiar with the accreditation process and CARF standards is a cost-effective approach. Consultants at Behavioral Health Resources, LLC can help improve the effectiveness of your services through continuous quality improvement and to prepare for on-site reviews by using a variety of approaches and options that are individualized to meet the specific needs of your organization.
To schedule a free consultation, contact us at firstname.lastname@example.org or (402) 486-1101.
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